Refund policy

Return and Exchange Policy

Please choose carefully, as all sales are generally final.

We want you to be happy with your Midnight Halloween purchase. If you experience a problem, please contact our team. In limited circumstances, Midnight Halloween may approve a return or exchange on a case-by-case basis at management’s discretion. Submitting a request does not guarantee approval.

Requesting an Exception

For online orders, contact us within 7 calendar days of delivery. For purchases made in person, bring the item and original receipt to our store within 7 calendar days of purchase.

Do not send an online purchase back without receiving return authorization and instructions from our team.

To be considered, merchandise must be:

  • Unused, unworn, and unwashed

  • In its original packaging

  • Complete with all original tags and accessories

  • Accompanied by proof of purchase

Items that do not meet these conditions will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged for a change of mind:

  • Worn or used costumes

  • Masks

  • Wigs and hair accessories

  • Opened makeup, cosmetics, or face paint

  • Hosiery and other personal-use accessories

  • Items without their original packaging or tags

  • Seasonal clearance and final-sale merchandise

Approved Returns and Exchanges

If an exception is approved, our team will explain the available return, exchange, or store-credit options and provide the appropriate instructions.

Original shipping charges are non-refundable unless the item was damaged, defective, or sent incorrectly. Unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 calendar days of delivery and include your order number and clear photographs of the item and packaging.

We will review the issue and provide an appropriate resolution when the claim is verified.

Refund Timing

When a refund is approved, it will be issued to the original payment method after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the refund to your account.

This policy does not limit any rights available to you under applicable consumer-protection laws.